Fix your Wi-Fi
This article provides steps to help you troubleshoot your broadband Wi-Fi connection between your device and your modem or router.
1. Ensure your internet is working
Δυνατότητα διαμοιρασμού των Giga στα μέλη μέσω του my Vodafone app Κατανάλωση των λεπτών ομιλίας και για κλήσεις προς Ε.Ε. Μόνο με +2€/μήνα.
- A mobile phone, known as a cell phone in North America, is a portable telephone that can make and receive calls over a radio frequency link while the user is moving within a telephone service area. The radio frequency link establishes a connection to the switching systems of a mobile phone operator, which provides access to the public switched telephone network (PSTN).
- Vodafone's latest mobile launch is the Smart. The smartphone was launched in December 2011. The phone comes with a 2.80-inch touchscreen display with a resolution of 240 pixels by 320 pixels.
Check your modem lights
Solid green, modem is powered on.
Flashing or solid red, your modem might be faulty. Contact us.
No light, check your power cable is plugged in properly to the modem and the wall power point. Check the power point is switched ON and works. Try another power point.Internet light:
Solid green, the internet is working.
Flashing or off, contact us.
Check your Vodafone modem device guide for further help with your Vodafone modem lights.
2. Ensure Wi-Fi is enabled on your modem
Check your modem has a Wi-Fi/WLAN solid green light
- Solid Green = Wi-Fi connection available
- Green Blinking Slow = Wi-Fi disabled by schedule
- Green Blinking Fast = synchronisation WPS
How to enable Wi-Fi on Vodafone Ultra Hub/Plus modem, Vodafone HG659 modem. Check your Vodafone modem device guide for further help.
3. Turn all your hardware and devices off and on again
- Power off all your hardware and devices at the wall, such as modems, routers, Fibre ONT, UltraFast HFC cable ONT, switches, hubs and computers.
- Restart them after a minute, starting with the ONT (if you have Fibre or UltraFast HFC broadband), then followed by your modem, router, then other network devices and then the computer(s).
- Check you have a green power and internet light on your modem or router.
4. Try getting closer to your modem or router
- Holding your device, move closer to your modem or router or mesh as there may be Wi-Fi interference or your device may be too far.
5. Optimising your Wi-Fi
Positioning and placement
Optimise your Wi-Fi performance by re-positioning your modem/router or mesh following our simple principles of Out, Up and Open.
Out | Up | Open |
|
|
|
Check you are on the right Wi-Fi band – 2.4GHz or 5GHz?
Check you’re on the best Wi-Fi band for your home environment. The 2.4GHz has a greater reach, while the 5GHz has a stronger signal.
Wi-Fi band steering - some modems/routers/mesh have the ability to automatically steer devices to the best available frequency band when connected to the Wi-Fi network. By turning on band steering, you can get the best performance.
| 2.4GHz | 5GHz |
|
|
6. Check your devices
- Eliminate sources of interference. Cordless phones should sit away from modems and routers as they will interfere with your Wi-Fi signal.
- Make sure you’re connected to your Wi-Fi network
- If you have a modem or router as well as a Wi-Fi mesh, extender, or booster, check that your device is connecting to the right one. You may need to turn off the Wi-Fi from your modem or router if this is conflicting with your Wi-Fi mesh, extender or booster.
- Ensure you have the latest Wi-Fi drivers on your computers, etc.
7. Advanced checks
- Check your router or access point for MAC address filtering. The person configuring the router or access point may have set it up in such a way that only certain device MAC Addresses (Media Access Control numbers) can connect to the Internet. Some companies use this strategy to prevent unauthorised access to their network. Some parents use this feature as a form of parental control.
- Try using a different DNS server. You may need to set your DNS server settings manually. There are too many devices and operating systems out there for me to go into detail on how to do this here but Google is your friend.
For more information on Wi-Fi, see Optimise your Wi-Fi and Set up and connect to Wi-Fi
Please note: we cannot respond to any requests made via this form; however, you can contact us for further assistance.
Related Answers
Vodafone one of the major mobile network operators and mobile phone providers in Australia, offers the latest mobile devices and flexible mobile plans, in addition to their broadband and NBN services. Discover everything about Vodafone’s mobile phone plans and services, by reading more below. .
Overview of Vodafone
Vodafone has been a major part of Australian telecommunications since 2009, as one of the three mobile network operators in the country. Vodafone currently covers 96% of the Australian population with their mobile network coverage, with plans to expand into the 5G network by mid-2020. As of February 2020, Vodafone Australia and telecommunications company TPG have been approved to go ahead with a merger plan.
Vodafone mobile phones
If you’re looking for a new mobile phone, Vodafone offers the latest phones and devices on the market with competitive and flexible repayment terms to suit your monthly budget. If prepaid mobile phones are more your speed, Vodafone offers a number of prepaid mobile phones, all for under $200.
Vodafone phones with plans
Vodafone has all the latest iPhone and Samsung Galaxy phones, including the newest iPhone SE and Galaxy S20 as well as the Samsung Galaxy Z Flip, available on monthly payment plans over 12, 24, or 36 months. With these phones, you can choose the repayment term, and the month-to-month mobile plan you want to include with it. Price per month will depend on the model and storage capacity of the phone you want, as well as the length of the payment plan you choose.
Vodafone prepaid mobile phones
If you don’t want to worry about paying your phone back over multiple months, Vodafone also offers a number of prepaid mobile phones, including the Samsung Galaxy A20, and their own Vodafone brand phones. Prices start at $39 for the Vodafone Smart A9 with 3G capabilities, up to the Samsung Galaxy A20 with 4G capabilities for a one-off cost of $199.
Vodafone no-contract mobile plans
Vodafone offers a number of no-contract mobile phone plans with big data and unlimited national calls and text, as well as unlimited international text, at competitive prices. Right now, students are eligible for UNiDAYS student discount, and all plans over 60GB per month offer additional savings of up to $10 per month.
| Data / month | 10GB / month | 60GB / month | 100GB / month | 150GB / month |
|---|---|---|---|---|
| Price / month | $40 / month | $45 / month (Usually $50 / month) | $50 / month (Usually $60 / month) | $70 / month (Usually $80 / month) |
| National standard talk and text | Unlimited | Unlimited | Unlimited | Unlimited |
| International talk and text | Unlimited text | Unlimited text 1000 mins to zone 1 100 mins to zone 2 | Unlimited text Unlimited mins to zone 1 200 mins to zone 2 | Unlimited text Unlimited mins to zone 1 300 mins to zone 2 |
| Additional features | Students get 10GB bonus data every month with UNiDAYS | Students get $5 off plan fees / month | Students get $10 off plan fees / month | Students get $10 off plan fees / month 7 days free of $5 roaming each month for 36 months $10 insurance credit / month for 36 months |
In addition, Vodafone no-contract plans give you the option to add additional passes to your plan, to save on data and reduce the chance you run out of data before the month is up. Plans include:
- Data-free chat with WhatsApp or Facebook Messenger
- Social media browsing for Facebook, Instagram, Snapchat, Twitter, and Pinterest
- Data-free music streaming with everything from Spotify to Deezer to Soundcloud and more
- Data-free video streaming with Netflix, Amazon Prime Video, and Stan
Add-ons start at $5 additional per month, up to $15 additional per month, and run at speeds of 1.5Mbps. You will need a subscription for some of the services offered, which is not included.
Vodafone prepaid mobile plans
Vodafone prepaid mobile phone plans give you the freedom to change your plan or leave at any time, without worrying about surprise bills if you use up your data before the expiry period ends. In addition, all calls and texts within Australia are free and unlimited, and for a limited time if you opt for auto-recharge, you’ll get extra data at no additional cost.
| Data | 25GB 10GB + 15GB extra with automatic recharge | 45GB 20GB + 25GB extra with automatic recharge | 55GB 30GB + 25GB extra with automatic recharge |
|---|---|---|---|
| Price per expiry period | $15 Originally $30 | $40 | $50 |
| National talk and text | Unlimited | Unlimited | Unlimited |
| International talk and text | No | 500 mins zone 1 100 mins zone 2 | 1000 mins zone 1 150 mins zone 2 |
| Expiry period | 28 days | 35 days | 35 days |
| Additional features | 250 additional international minutes to zone 1 with activation and recharges before 31/07/20 | N / A | N / A |
With Vodafone prepaid plans, you have the option to purchase multiple recharges at once for a discounted price, with savings of up to $125. With these long-expiry plans, your data and inclusions will automatically refresh at the end of each expiry period without needing to worry about topping up your SIM plan for up to 350 days.
| $30 Combo Pack | $40 Combo Pack | $50 Combo Pack | |
|---|---|---|---|
| Data | 10GB data | 20GB data | 30GB data |
| Inclusions | Data + unlimited standard national calls and text | Data + unlimited standard national calls and text | Data + unlimited standard national calls and text |
| International calls | No | 500 mins zone 1 100 mins zone 2 | 1000 mins zone 1 150 mins zone 2 |
| Upfront cost | $127.50 | $300 | $375 |
| Price / recharge | $25.50 | $30 | $37.50 |
| Number of recharges | 5 recharges | 10 recharges | 10 recharges |
| Recharge expiry period | 28 days | 35 days | 35 days |
| Total expiry period | 140 days | 350 days | 350 days |
| Savings | $22.50 discount | $100 discount | $125 discount |
Vodafone prepaid Pay-and-Go plans
If you don’t want all the add-ons the other Vodafone plans offer, Vodafone Pay-and-Go prepaid plans offer a simple solution. Simply choose which starter pack you want, and you’ll get charged per minute, text, or MB you use during the expiry period.
- $30 Starter Pack with 180 days expiry
- $40 Starter Pack with 365 days expiry
- $50 Starter Pack with 365 days expiry
Vodafone Mobile Phones & Portable Devices Driver Updater
Costs are:
- 4c / MB of data
- 20c / minute for standard national calls
- 20c / SMS for standard national text
- International and country-specific rates
Bundle your Vodafone plans
If you’re looking for multiple broadband and mobile phone plans for your home or family, choosing to keep all your telecom plans with Vodafone can save you money. Bundling multiple plans with Vodafone can save you between 5% and 20% off your plan fees.
- Two eligible plans can save you 5% on each plan
- Three eligible plans can save you 10% on each plan
- Four eligible plans can save you 15% on each plan
- Five or more eligible plans can save you 20% off each plan
Vodafone Phone Service
ELigible plans include:
- Mobile phone plans $30 and above, launched after July 25, 2018 (excluding Assured, Business Flex, and Business Advanced)
- Tablet and mobile broadband plans $30 and above, launched after June 27 2018
- Vodafone NBN plans Essential+ (NBN50) and Premium (NBN100)
Existing customers can choose to upgrade their plans in order to qualify for Vodafone Bundle and Save.
How to purchase a Vodafone mobile plan
Vodafone Phones For Sale
Purchasing a Vodafone mobile plan online is simple. Simply pick the plan you want, and fill out your personal details including name, address, and payment details. Once you receive your SIM card (generally in 1-2 business days) you will need to activate your mobile phone plan online.
Vodafone Mobile Phones & Portable Devices Drivers
When activating your mobile phone plan, you will need a valid form of identification. According to Australian law, an identity check is required of all mobile phone operators. When you activate your SIM card, you’ll be able to set up your Vodafone account and payment details.
How to recharge your Vodafone mobile plan
You can easily recharge your mobile plan online through Vodafone. Prepaid services can be topped up by entering your mobile number online, and paying with a credit card. Vodafone no-contract plan payments can be managed on My Vodafone account management.
Contact Vodafone for mobile enquiries
Most of your Vodafone mobile account management and billing can be done online via the My Vodafone account service. However, Vodafone does offer a number of phone numbers for customers who need to manage their account and information over the phone. Vodafone customers can call 1555 from their Vodafone mobile to manage most of their account information, or use one of the phone numbers below to contact Vodafone support.
| Enquiry | Phone number to call |
|---|---|
| Pay bill or check your balance Checking your call and data usage Manage roaming Network troubleshooting | From your Vodafone mobile: 1555 From any other phone in Australia: 1300 650 410 |
| Prepaid phone balance, recharge, or add-on management | From your Vodafone prepaid mobile: 1511 |
| Vodafone bill payment extension | 1300 728 649 |
| Vodafone Keep Talking Insurance | 1800 371 713 |
| Overseas | +61 426 320 000 |
Vodafone mobile reviews
Vodafone customers have mixed reviews about the mobile provider. Customers on Product Review give customers 1.6 out of 5 stars, while TrustPilot customers give Vodafone 1.5 stars out of 5, with 85% of reviews giving the telecom provider 1-star.
Customers who are happy with Vodafone cite:
- Fast delivery for new phones or plans, included added security for customers who have purchased new mobile devices
- Polite staff in-store
- Polite customer service who fix issues quickly
However, customers who give Vodafone negative reviews say it can be difficult to get in touch with customer service when issues arise, often being left on hold for extended periods of time. In addition, some customers cite billing issues such as being overcharged for their services.